How to Get Smart Things to Work Again Galaxy S7

Factory reset or reboot your SmartThings hub

If you are having bug with your SmartThings hub, SmartThings Wifi, Connect Home, or modem, you can reset or reboot the device. But what's the difference between a reset and reboot? A mill reset volition restore your hub to its default settings and remove all data (like device connections) if yous'd like to start from scratch. A reboot will merely power the hub on and off and and so refresh your settings; no devices or settings will be removed. No matter which type of hub you accept, performing a factory reset or reboot will exist quick and like shooting fish in a barrel.

Note: Available features, bill of fare options, and settings will vary past the hub and software version. Performing a manufacturing plant reset will remove all settings and configurations, including connections between the hub and other devices.

Y'all can as well manually reset the hub if needed. However, the process will exist a little dissimilar depending on what kind of hub y'all have.

SmartThings Hub (2018)

Kickoff, unplug the power cable from the dorsum. Then, using a pivot or similar tool, hold downwards the RESET push button. Continue to concur the button while reinserting the power cable, and until the LED on the front end switches from flashing yellowish to solid yellow.

Note: If you practice non release the button within a few seconds later on the LED switches to solid yellow, the hub may not begin the reset.

SmartThings Hub v2

Printing and concur the cerise recessed button at the dorsum of the hub for xxx seconds. When the LED on the front switches from flashing yellow to solid yellowish, release the button. Make certain the hub is plugged in with the included power and Ethernet cables. Do non disconnect the cables.

SmartThings Wifi or Connect Domicile

Disconnect the power cable from the hub, and then reconnect it. Next, insert a pocket-sized tool into the hub's RESET push button, located on the back of the hub. Remove the tool when the LED on the front goes dark. The LED will reboot and blink cherry-red and green when the hub is prepare for setup.

Yous tin can reset your SmartThings Wifi hub correct from the SmartThings app!

Open the SmartThings app, and so tap the Devices tab, so tap the Habitation icon. Select your desired location,swipe through the rooms to find your hub, and then select it.

Tap Network status, and then tap your Wi-Fi hub. Tap More options (the three vertical dots), and then tap Factory reset. Tap Reset to ostend.

The Connect Abode is another hub that can be reset from the app and doesn't always require a physical reset.

Open up the SmartThings app, and so tap the Devices tab, and then tap the Home icon. Select your desired location, swipe through the rooms to observe your Connect Home, and then select it.

Tap the Wi-Fi hub image. Swipe to and tap Factory reset, and and then tap RESET. The hub volition reboot and when the LED blinks blood-red and green, the hub will exist ready for setup.

Note: All connected devices must be reset (or excluded) before they can be reconnected.

Hubs with a firmware version below 17.xi require a bit more attention. Y'all'll take to remove all your connected devices and app configurations, such as Automations, Scenes, and SmartApps, earlier you tin can reset the hub.

• Delete all automations: Navigate to and open up the SmartThings app. Tap the Automations tab, and then tap More options (the three vertical dots). Tap Delete, and and so deselect an automation. TapDelete again to confirm, and so tap Done. Echo this for all of your automations.

• Delete all scenes: Open the SmartThings app, and and so tap the Automations tab. Tap More than options (the three vertical dots), and so tap Delete, and then deselect a scene. TapDelete, and then tap Delete over again to confirm. Tap Done. Repeat this for all of your scenes.

• Delete all devices: Open the SmartThings app, then tap the Devices tab, and then tap the Home icon. Select your desired location. Then, tap thedrop-down menu and tapAll devices. Tap More options (the three vertical dots), and then tap Delete. Tap the minus icons next to each device, and and so tapDeleteto confirm. Tap Done. Repeat this for all of your devices in each location.

• Remove locations: Open the SmartThings app, so tap the Devices tab. Tap the Home icon, and then tapManage locations. Tap your desired location, then tapRemove location, and and so tap Remove. Repeat this for all locations.

One time y'all've removed everything and the hub has been reset, yous can endeavour toadd together the hub to SmartThings again.

Reboot the SmartThings Wifi hub

Mayhap the power went out recently and you're having trouble connecting your SmartThings Wifi. You lot can perform a reboot through the SmartThings app to fix pocket-sized issues without losing your data.

Open the SmartThings app, and then tap the Devices tab, and then tap the Home icon. Select your desired location, swipe through the rooms to observe your hub, and then select it. Tap Network status, and and so tap your desired hub (Basement, Office, etc.). Next, tap More options (the three vertical dots), and then tap Reboot device. Tap REBOOT. Your SmartThings Wifi hub volition disconnect and reboot.

Reboot the modem connected to SmartThings Wifi

If yous're still unable to connect to SmartThings Wifi, rebooting the modem should help. Unplug the modem and SmartThings Wifi hub, and expect two minutes for both devices to fully power off. Then, plug them back in.

If it still won't connect, verify one stop of the Ethernet cable is connected to the IN port on the SmartThings Wifi hub, and the other finish is connected to the modem. Make sure you are using the included Ethernet cable and both ends are tightly continued. If you nonetheless can't connect, try using another Ethernet cable that supports upwards to 1 Gbps.

If y'all're still experiencing bug with your SmartThings hub, such every bit an inactive or offline hub, yous can effort rebooting it. This may as well assist if some of your smart devices are not responding.

There are a few unlike kinds of SmartThings hubs (V1, V2, and V3), so brand sure you're performing the correct steps for your model.

Thank you for your feedback!

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Source: https://www.samsung.com/us/support/answer/ANS00048958/

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